CBAP Business Analyst Exam Prep

Answer: D - Surveys and questionnaires are based on self-reporting and the results obtained from this method of requirements elicitation do not mean that it is actual behavior.

Key Takeaway: Surveys and questionnaires rely on the respondent to recall their preferences and behaviors and to report. This is referred to as self-reporting. Actual behavior of respondents may be similar or different than their self-reported account. For example, if a survey asks individuals about their community volunteering hours, they may report more hours as that it is a socially respected activity that puts them in a positive light.

Similarly, if they are asked about how frequently they download music on the Internet, they may underreport their actual downloading because of the stigma attached.