Practice Quiz

Child Psychology Exam Prep

Category - Child Psychology

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If the psychologist has to cancel a consultation appointment with a newly-referred client and reschedule it for the following week, how should he or she start the session?
  1. Apologize for the cancelled appointment and assure the client it wasn’t personal.
  2. Offer the client an extra 15 minutes at no charge to make up for the inconvenience and delay in treatment.
  3. Ask the client how he or she feels that appointment was rescheduled.
  4. Don’t refer to the cancellation and rescheduling of the appointment at all unless the client brings it up.
Explanation
Answer: A - If the psychologist had to cancel and reschedule the appointment, he or she should start off the session by apologizing for the cancelled appointment and assuring the client it wasn’t personal. Situations can arise when anybody, including a psychologist, has to change an appointment unexpectedly. While it is not to say it is the psychologist’s fault, a short apology at the beginning of the session is the professional thing to do. There is no need to offer any concessions; address the matter quickly without making a big issue of it and move on to the reason for the consultation.
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