In Total Quality Management, most variation in a process is due to the system not the individual. Is this statement true?
Explanation
Answer: A - In Total Quality Management, most variation in a process is due to the system not the individual.
Key Takeaway: In Total Quality Management (TQM), most variation occurs because of the system in place (through processes) and not the individual. For example, the most common causes of variation occurs because of procedural issues, environmental issues, materials, and machines. Managers interested in providing quality products or services to customers must explore the sources of variation in processes.
