Chemical Dependency Counselor CCDC Exam Prep

A woman calls from a high-crime area of the city saying that she needs treatment and gives insurance information and her address. Two staff members go to pick her up; but she refuses to leave the room. During the conversation she reveals she is a history professor from out of town, divorced with no children and sober for thirty nine years. She demands that the staff members leave, saying she has changed her mind. She becomes increasingly hostile and threatens to attack them. What should be done?