Practice Quiz

Business Continuity Professional Exam Prep

Category - Exercise & Maintenance

Start a Study Session Sign up for Question of the Day
Consider an organization providing call center services to Fortune 100 companies. All the employees of the organization (excluding support staff) are involved in taking calls from customers based in 5 continents. The organization has to carry out evacuation drill. What is the most appropriate strategy to carry out the drill?
  1. Carry out the drill with support staff only
  2. Bring all employees in on Sunday for the drill
  3. The drill should be employees in their respective working shift
  4. Employees in their respective shifts must continue to work. Employees from various shifts should be called early on designated day to carry out the drill.
Explanation
Answer. C. The drills should simulate live situations. The drill is best carried out with employees in their working shifts.

Key takeaway: Appropriate planning of the exercise and involvement of all stakeholders (including customers) is necessary in crisis management. In this case, substantial planning must be done to have a live drill to avoid disruption of the call center processes. Customers want you to do this type of exercise to ensure they are protected in case of an emergency and will often work with you.
Previous Next
Was this helpful? Upvote!
Login to contribute your own answer or details
Start a Study Session Sign up for Question of the Day

Top questions

Related questions

Most popular on PracticeQuiz