Practice Quiz

Business Continuity Professional Exam Prep

Category - Emergency Response

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The IT division of an insurance company in the US has following main on-going activities/projects:

Developing a new web-based tool which will help reduce application processing time by 60%.

Providing application maintenance and support services for existing solution

Call center that answers potential sales leads

The operations are disrupted due to fire in the building resulting in substantial loss of assets. Which of the following operations should be resumed earliest?

  1. Development of the new web application
  2. Call center answering potential sales leads
  3. Providing application support for existing solutions
  4. All of the above
  5. None of the above
Explanation

Answer: C - The IT team should focus on providing application support for existing solution. Crisis management should be focused to minimize disruption to existing critical functions.

Key takeaway: Some think that sales lead generation is critical in this case and you have to be there to pick up the phone. It's not true. Focus on supporting existing processes and have your potential customers leave their name and number so you can call them back later.

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