Your management team has decided that a Continuous Improvement Plan or CIP, such as the one suggested by Edward Deming, is the best way for the department to meet its long term goals. As part of this plan you will most likely
  1. avoid regular appraisal of plan status
  2. design a document specifying actions to be taken
  3. value quantity over quality
  4. A and B
Explanation
Answer: B - Design a document specifying actions to be taken
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