Your hospital’s aggregated performance improvement data over time indicates that patient satisfaction levels show a pattern of decreasing. What should you do as the nursing manager in terms of staff development?
Explanation
Answer: B - The nurse manager should collaboratively analyze this data with other departments and collectively plan corrective action, such as a multidisciplinary staff development course that aims to increase patient satisfaction levels. Patient satisfaction is a multidisciplinary function so departments, other than nursing, are very likely contributing to this problem so collaborative analysis of the data is indicated and a collective, organization wide, multidisciplinary plan, including staff development activities, should be considered to achieve the best results in terms of patient satisfaction levels.
Category: Human resources management - Staff development and retention
