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Nurse Manager

Category - HR

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You will be having a performance management session with a high performing member of your staff. What skill should you use during this session?

Behavior management
Reprimand
Unilateral communication
Coaching

Explanation

Answer: D - Coaching is a skill that should be developed, and used during performance management activities, even when a staff member is a high performer. All staff, including high performers, can benefit from coaching in order to improve their performance. These sessions should actively engage both the staff member and the supervisor, or managed. Communication and feedback should be continuous.

Category: Human resources management - Performance management

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