Practice Quiz

PTCE Pharmacy Technician

Category - Insurance

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You try to bill a claim for a patient's medication, and the insurance company responds with the rejection message "Missing/Invalid ID Number." What can you do?
  1. Call the insurance company to verify the ID number
  2. Ask the patient if they have a new insurance card
  3. Tell the patient they can call the insurance company to get their ID number
  4. Any of the above
Explanation
Answer: D - Any of the above options can be used to address a "Missing/Invalid ID Number" rejection message. If the patient is present, you can check with the patient to see if they have a new insurance card. If the patient is not present, you can call the insurance company to verify the patient's ID number. If the insurance company is unavailable, or the patient would like to manage it themselves, you can have the patient call the insurance company to obtain their ID number.
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