Practice Quiz

CompTIA A+ 220-801

Category - 801: Procedures

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You have several home office visits scheduled for the day. Midway through your appointments you encounter an issue that will take longer to repair than expected and you are already running late for the next appointment. What should you do?
  1. Tell the current customer you have to go and will call later.
  2. Finish the current job and call the next customer to reschedule for tomorrow; keep the rest of the later appointments.
  3. Finish the current job but immediately call the next customer, explain you will be late, and when you estimate you will arrive.
  4. Tell the current customer you will come back tomorrow and get to the next customer.
Explanation
Answer: C - Keeping clients up-to-date with appointment schedules and delays is critical for professional services.

Key Takeaway: While it is ideal to always be on time for all appointments, you will sometimes encounter a repair problem that takes longer than expected. As best you can, try to schedule appointments so that you have a reasonable expectation of being on time for each visit.
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