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CompTIA 220-802 Certification Practice Test

Category - 802

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You are working as a Support Technician in your organization. You want to assist a user who is complaining about an operating system issue. You would need to view and work on her desktop to be able to resolve the issue. Which of these Windows XP utilities should you use?
  1. Remote Desktop
  2. Device Manager
  3. System Restore
  4. Desktop Assistant
Explanation
Answer: A - Remote Desktop Protocol is a proprietary protocol developed by Microsoft that enables a user to view a remote desktop through a graphical interface.

Key Takeaway: The Remote Desktop program allows you to use your mouse and keyboard to control the other computer remotely. It means that you can work on a remote computer, as if you were sitting in front of it, regardless of distance between computers.
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