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CompTIA 220-802 Certification Practice Test

Category - 802

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You are using a high-end graphics application and want to make a printout of the high-resolution image; however, you are not able to do so. Which of the following should you do FIRST?
  1. Cycle the printer’s power switch.
  2. Print a different file to see if the problem still exists.
  3. Re-install the printer driver software.
  4. Reboot the user’s computer and reprint the job.
Explanation
Answer: B - The best way to proceed is to print a different file to see if the printer prints the file.

Key Takeaway: The first thing to check while troubleshooting this issue is the file image itself. You need to see if there is a problem with printing a high-resolution image. Try to print a test page or a simple document. If this does not work, try to power-cycle the printer. Rebooting the computer or reinstalling printer driver will not solve the issue.
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