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FPGEE Foreign Pharmacy

Category - Social & Administrative

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You are sitting down with Mr. Johnson, an elderly patient, to have a full medication review and consultation. Which of the following effective listening techniques should be used during this consultation?

Avoid establishing eye contact
Remove distractions
Pay attention to nonverbal cues
Avoid providing feedback
B and C

Explanation

Answer: E - Avoiding establishing eye contact and providing feedback are not techniques used for effective listening. Feedback should be given to the patient to guide the conversation and assess understanding. Eye contact should also be used to allow the patient to see that the pharmacist is in fact listening.

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FPGEE Foreign Pharmacy

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FPGEE Foreign Pharmacy

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