Practice Quiz

Lean Bronze

Category - Cultural Enablers

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William Edwards Deming displayed characteristics of humility by keeping notes in his pocket as he toured and listened to workers. What actions did this display to the employees?
  1. That each employee had value.
  2. That the organization had interest in their work.
  3. That leadership was interested in improvement.
  4. That Deming was learning from them rather than them learning from him.
Explanation
Answer: D. - Deming displayed characteristics of humility by taking notes as he discussed and observed processes with employees. He stated that he learned something new from every employee. He felt that they were not necessarily learning from him, but that he was learning from them. He took what he learned each day and used it to improve processes in Japanese engineering factories.
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