Six Sigma Green Belt

Answer: C - This approach is referred to as benchmarking.

Key Takeaway: Benchmarking is a quality improvement and control approach that companies use to improve their processes. A company uses best-in-class companies’ outputs in order to create benchmarks to which they can aspire. For example, if the best companies in telecommunications address client complaints within 24 hours, this is a benchmark that other companies can use in order to improve their customer quality.