Practice Quiz

Six Sigma Green Belt

Category - Black Belt

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To provide comparative standards from centers of excellence, managers use benchmarks to process capability and control goals for their employees. What indicators are important in benchmarking?
  1. key financial indicators
  2. key performance indicators
  3. key process indicators
  4. key probability indicators
Explanation
Answer: B - Key Performance Indicators are important in benchmarking.

Key Takeaway: Key Performance Indicators (KPIs) are organizational outputs that span across disciplines and departments. KPIs provide measurable and quantifiable benchmarks for managers to test against industry standards and previous performance. For example, the average cost of shipping goods to clients and the annual turnover in frontline employees are both KPIs.
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