Practice Quiz

Nurse Manager

Category - HR

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Which of the following statements about conflict is true?
  1. Conflict is a detrimental occurrence that should be avoided.
  2. Conflicts occur as the result of intrapersonal forces,
  3. Conflicts can always be resolved with appropriate strategies.
  4. Change is always accompanied with conflict.
Explanation
Answer: B - Conflicts can occur as the result of intrapersonal forces, interpersonal forces and organizational forces. An example of an intrapersonal conflict is when a person has difficulty deciding what course of action, or behavior, is the best and/or the most ethical. Some conflicts cannot be resolved.

Category: Human resources management - Conflict and crisis management
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