Practice Quiz

Nurse Manager

Category - HR

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Which of the following learning objectives is the best for a class on increasing patient satisfaction levels?
  1. The learner will list the factors that have the greatest impact on patient satisfaction.
  2. The learner will appreciate the need to increase levels of patient satisfaction.
  3. The instructor will teach the learners about the patient satisfaction survey and areas of weakness.
  4. The instructor will generate a corrective action plan and initiate corrective, disciplinary actions with the staff members who are negatively impacting patient satisfaction
Explanation
Answer: A - The best learning objective is “The learner will list the factors that have the greatest impact on patient satisfaction”. Learning objectives should be specific, measurable and in terms of the learner, not the instructor. Learning objectives not only guide content and teaching methodology, they are also the basis of any evaluation of the staff development activity.

Category: Human resources management - Staff development and retention
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