Practice Quiz

Technician in Surgery TS-C Practice Test

Category - Communication

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Which of the following is an appropriate method of communication with a patient upon an initial meeting?
  1. Use the patient’s last name or ask to call them by their first name.
  2. Ease the tension by sharing a joke.
  3. Tell the patient about a similar situation with another patient that had a positive outcome.
  4. Both A and B
Explanation
Answer: A-When working with a patient for the first time, the tech should use the patient’s last name or ask to call them by their first name. Some patients feel disrespected by the use of first names among those they do not know well. The tech should remember that although they are the patient’s care provider, the patient may still not trust them until they gets to know the tech a little more.
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