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Technician in Surgery TS-C Practice Test

Category - Communication

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A tech is caring for a patient who needs more pain medicine following a surgical procedure. When they call the physician, the doctor gives them an order over the phone to add another narcotic medication to that which is already scheduled. Which of the following should the tech do to maintain accuracy when taking a telephone order?
  1. Repeat the order back to the physician before hanging up.
  2. Ask the physician to state the order a second time to ensure accuracy.
  3. Document the order on a piece of paper so the physician can transcribe what they said when they come in.
  4. It is never appropriate to take telephone orders for medication changes.
Explanation
Answer: A-In order to ensure accurate communication, the tech should repeat the order back to the physician before hanging up. Telephone orders have the potential to cause mistakes if information is not conveyed correctly. Because the tech is taking orders that may significantly impact the patient’s health and outcome, they must communicate very clearly what they believe the physician is saying.
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