CLEP Management

Answer: A - Emotional intelligence is the ability to use emotions to influence a situation as well as to be aware of your own emotions.

Key Takeaway: Daniel Goleman discovered that traditional intelligence measures were not always accurate at predicting the leadership abilities of people. He develop an additional intelligence measure called emotional intelligence (EIQ) which rated people based on their ability to understand a situation at the emotional level and react appropriately to achieve their desired outcome. People with a high EIQ are often very effective leaders because they are able to respond to the needs of the employee at an emotional level.