Practice Quiz

CNOR Operating Room Nursing

Category - Communication

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When the nurse expresses their condolences to a family whose son died during a surgical procedure, the patient’s father says, “You have no idea what we are going through! This is all this hospital’s fault!” Which of the following is the most appropriate action of the nurse?
  1. Leave the family to themselves to avoid disturbing them further.
  2. Notify the doctor that the family may possibly decide to pursue litigation.
  3. Recognize that the family is probably upset and is taking their feelings out on the nurse.
  4. Reassure the family that the procedure did not go as planned, but things will eventually get better.
Explanation
Answer: C-The nurse should recognize that the family is probably upset and is taking their feelings out on the nurse. During times of grief, it may be difficult to communicate with people who are angry because they often feel powerless. Although the family appears to be upset with the nurse, the nurse should not take their statements personally.
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