Practice Quiz

ABO NOCE Basic Opticianry

Category - Laws, Regulations, and Standards

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When involved with a disgruntled patient, what can you do to cover yourself in the event you get sued?
  1. Offer to give them their money back
  2. Let the patient know you are not at fault
  3. Keep accurate details written down in ink with regard to what happened, the options you gave the patient to resolve the problem and originals of all paperwork pertaining to the job
Explanation
Answer: C - When involved with a disgruntled patient you should keep accurate details of the exchanges you have had with the patient, written in ink. In addition you should write down the options you gave the patient to resolve the problem and keep all original paperwork pertaining to the problem.

In heated exchanges it is imperative that immediately following, you write down all that was said, people you talked with about the problem and any pertinent information.

Although not likely, opticians can get sued independently of their employers.
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