FSOT Pro

Answer: A - A speaker attempting to convey a “serious” message to a listener who is laughing will likely believe the listener disregards the subject. A listener may be laughing out of nervousness or misunderstanding, but without clarification their expression is likely to be misinterpreted. In communication, emotional cues that do not match should be addressed immediately through verbal channels so that the rest of the message is not lost to further miscommunication.