Practice Quiz

Registered Dietitian

Category - Nutrition Science

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What type of questions would be most effective in dealing with a defensive or guarded client? (Choose all that apply.)
  1. Probing questions requiring detailed answers about personal information
  2. Neutral, open-ended questions that allow the client to provide as much information as he wants
  3. Questions requiring a “yes/no” answer
  4. None of the above
Explanation
Answer: B - The type of questions most effective in dealing with a defensive or guarded client are neutral, open-ended questions that allow a client to provide as much information as he wants to share. This type of questioning helps the client lower his guard and gain trust in the interviewer. Asking probing questions about personal information is likely to increase the client’s defensiveness, while asking “yes/no” questions does not encourage the client to open up.
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