Practice Quiz

Nurse Manager

Category - HR

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What are the phases of conflict and the conflict resolution processes?
  1. Anger, denial, depression and acceptance
  2. Anger, denial, conceptualization and acceptance
  3. Frustration, conceptualization, action and outcomes
  4. Frustration, denial, anger and outcomes
Explanation
Answer: C - The phases of the conflict and the conflict resolution processes are frustration, conceptualization, action and outcomes. Denial, anger, and depression are considered inappropriate and ineffective ways to deal with conflict.

Category: Human resources management - Conflict and crisis management
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