Practice Quiz

Nurse Manager

Category - HR

Start a Study Session Sign up for Question of the Day
A conflict about scheduling and staffing has been resolved effectively in your department. Can you expect any benefits relating to this conflict other than resolving the staffing and scheduling challenge?
  1. No, conflict has no beneficial outcomes because staff has had unnecessary frustration.
  2. No, the only benefit of conflict resolution is resolving the conflict and reducing stress.
  3. Yes, conflict resolution gives us the opportunity to more fully understand different points of view.
  4. Yes, conflict resolution gives us an opportunity to more fully support the department’s mission.
Explanation
Answer: D - Conflict and conflict resolution give us the opportunity to more fully understand different points of view, or perspectives. Conflict resolution has immediate benefits, such as solving a problem, but it also has other long term benefits, such as an increased understanding of different points of view, the enhancement of communication and the development of negotiation skills.

Category: Human resources management - Conflict and crisis management
Was this helpful? Upvote!
Login to contribute your own answer or details
Start a Study Session Sign up for Question of the Day

Top questions

Related questions

Most popular on PracticeQuiz