CLEP Management

Answer: C - The bonus represents the value of the outcome of the task, also known as valence.

Key Takeaway: When Susan performed the task well, she received something of value in exchange. In this case, it was a bonus. In expectancy theory, valence is the value of the outcome of a task and is critical to helping motivate employees. As a manager, it is important to realize that not everyone values the same items as outcomes. For example, offering someone a promotion might be of value for one employee while it might simply represent additional work to a different employee.