Massage Therapist

Category - Application

Sally Sutures is working on a new client. During the session, the client starts to experience anxiety and begins to cry. What is the best course of action for this type of scenario?
  1. End the session immediately and leave the room so the client can dress.
  2. Continue on with the session and ignore the client’s tears.
  3. Ask the client why she is crying and give her advice on how to handle her problem.
  4. Calmly ask the client if she is alright and if the client would like to continue or end the session.
Explanation
Answer: D Find out if the client is experiencing any type of physical emergency. If the client is experiencing an “emotional release” or having a sad moment, sit with the client and take directions from them. Often clients want to lie quietly in a comfortable position without being touched. Sometimes it’s appropriate to move to the client’s feet and gently hold them, which continues physical contact and creates a safe space/distance. It is out of our scope of practice and irresponsible to question or advise clients regarding their personal situations. By trying to be overly helpful, we often create worse scenarios. Be gentle and thoughtful in your approach.
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