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Six Sigma Green Belt Exam Prep

Category - Six Sigma Green Belt

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Procom Systems uses a centralized system of gathering and analyzing feedback from customers through an online repository of surveys. What is this system called?
  1. Enterprise Survey Development
  2. Enterprise Feedback Management
  3. Enterprise Survey Generation
  4. Enterprise Feedback Analysis
Explanation
Answer: B - Enterprise Feedback Management (EBM) is a system of managing the use of surveys within an organization.
Key Takeaway: Feedback from clients through surveys is important to an organization’s feedback management. EBM is a system that allows an organization to gather, analyze, and disseminate survey results within an organization.
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