Practice Quiz

Group Fitness Instructor

Category - Customer Service

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Other than the front desk staff, no other department in a facility will have as much face-time with membership as the Group Fitness Instructor (GFI). What percentage of members visiting the facility on any given day will attend a group fitness class?
  1. 15%
  2. 20%
  3. 25%
  4. 30%
Explanation
Answer: A - Approximately 15% of club members who walk through the door are seen by a Group Fitness Instructor (GFI). This makes GFIs the facility’s chief ambassadors and makes it important that all instructors remain up-to-date on club wide initiatives and promotions. It also makes it helpful for the GFI to be able to communicate with members about information that is outside of the GFI’s normal job, for instance, answering questions about hours of operation or membership fees.
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