CLEP Principles of Management Exam Prep

Answer: D - Joseph Juran is one management thinker we think all PMs should know about. Ever been asked what is quality? It’s a tough question to answer. We think the “fitness for use” definition Juran came up with is a good framework to think about quality. It implies a balance between managing defect and not spending too much for quality that isn’t really needed.

Key Take Away: Remember “fitness for use” as a definition if you ever need to remind someone that they are going overboard in quality requirements. For instance, a brake disc doesn’t need to be perfectly shiny - it needs to stop your car. That’s what it’s use is.