CBAP Business Analyst Exam Prep

Answer: D - Harvard University’s administrators are concerned that the liberal arts faculties are not contemporized enough. They wish to replace existing software with a client server application. Their Business Analysts must capture the characteristics of their user class in order to design an interface that would best support their needs.

Key Takeaway: The characteristics of a business solution user class are an important determinant in how it is designed and implemented. For example, if the user class is mainly non-technical, then design solutions will be matched to their business needs. If a user class is mainly technical such as those working in a software company, then design solutions will be more technically complex.