Deming created his “System of Profound Knowledge,” with the thought that approximately 15% of poor quality was because of workers and 85% was due to bad management, systems, or processes. He based the system on four parts. Which of the following parts is not part of his system?
Explanation
Answer: B - Deming created his “System of Profound Knowledge” with the thought that approximately 15% of poor quality was because of workers and 85% was due to bad management, systems, or processes. He based the system on four parts, which include appreciation for a system, psychology, theory of knowledge, and knowledge of variation. Elimination of a system is incorrect.
