Practice Quiz

Lean Bronze

Category - Continuous Improvement

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Quality Function Deployment (QFD) is used to relate the characteristics that customers value to the specific features and specifications of the product. Quality Function Deployment is often called the “house of quality” from its appearance. Which of the following scoring choices is NOT included in the QFD process?
  1. The cost of comparable products.
  2. The customer’s voice.
  3. Positive and negative relationships between the process how’s.
  4. Competitor ratings for similar products.
Explanation
Answer: A - The cost of comparable products is not included in the QFD process. Quality Function Deployment (QFD) focuses on the quality of a product, not the cost. QFD is a systematic process for motivating a business to focus on its customers. It is used by cross-functional teams to identify and resolve issues involved in providing products, processes, services, and strategies to satisfy their customers.
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