Massage Therapist

Category - Application

Betty Bursa is screening a new client over the phone and gathering important information prior to scheduling the massage appointment. Which of the following questions is the most important to ask when speaking to a new client?
  1. Have you ever had a massage before?
  2. Do you have any medical conditions I need to be aware of?
  3. Has someone referred you to my office?
  4. Do you know where my office is located?
  5. All of the above
Answer: E All of the questions are equally important when screening a client for the first time. If a client has never had a massage before you might take some extra time to answers any questions they may have or explain the massage session. You may also ask why they are choosing to book a session now if they have never had massage before. Medical conditions are equally important. Knowing that a client is pregnant or has edema indicates that you need to ask further questions before completing the screening. If a client has never been to your office before, it is a good idea to offer detailed location information and, if someone has referred you a client, it is a great idea to thank them for the new client.
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