Practice Quiz

CompTIA A+ 220-801

Category - 801: Procedures

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As a manager over technicians, you are managing customer complaints. Of the following complaints, which ones are valid complaints that you should correct with any technician?
  1. The technician took periodic breaks during the day to use the rest room.
  2. The technician showed up with a friend to show him the computer repair business.
  3. The technician called his spouse to say he was running late and to pick up the kids.
  4. The technician took several lengthy phone calls and texts from friends and family.
Explanation
Answer: B and D - Unexpected visitors (non-employees) and lengthy disruptions of a non-business nature are unacceptable.

Key Takeaway: Unauthorized individuals at client visits is inappropriate and most likely a violation of company policy. While calls from family and friends are sometimes unavoidable, continuing to run your social life during client visits is unprofessional and disrespectful and increases the potential for delays.
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