An attorney was preparing for a hearing on an important motion and asked his paralegal to call the judge’s chambers and confirm that the hearing was still set for 9:00 a.m. The paralegal, who had never spoken with the judge’s assistant before, called the assistant and said “I’m calling from Johnson & Wax more. I’d like to confirm that the hearing in the Gustafson case is still set for 9:00 a.m.” Which of the following rules from the NALA Code of Ethics and Professional Responsibility did the paralegal not follow?