An attorney employed a paralegal in the attorney’s real estate transaction. Among other duties, the paralegal was responsible for overseeing the process of having deeds, notices, and other documents recorded with the county recorder. The county recorder implemented a new process for electronically recording documents and required many businesses that regularly record documents (including law firms) to switch to electronic recording. The county recorder also offered free seminars and training in the electronic recording system, but could not afford to operate a help desk. The attorney did not make time for the paralegal to attend the free seminar and training, and when electronic recording was implemented, the firm could not record documents for several weeks. The attorney’s conduct failed to follow which of the following guidelines for utilization of paralegals?
