CBAP Business Analyst Exam Prep

Answer: b- 55% of communication is nonverbal communication.

Paralingual pertains to the sound (tone and pitch) of a voice when speaking (think Fran Drescher).
Feedback is when you offer responses to a particular idea.
Active listening is a skill, in which the other party demonstrates that they are hearing what you are saying while you are speaking (for example: nods in agreement or asks a question).

Key Take Away: Often when BAs are “in the trenches” of a complex problem, we forget about the nuances of communication. It’s often very easy and convenient to become dependent on e-mail. The key take away here is that we often can learn so much more from project participants by relaying on or seeking out information in person and gauging their non-verbal cues.