CBAP Business Analyst Exam Prep

Answer: True. Paralingual communication specifically refers to the part of communication that is encoded in the pitch and tone of a voice.

Key Takeaway: Anyone who has a passive aggressive co-worker will be familiar with the idea that much of the meaning of words lies in the way you say them.

Be wary of team members who do not seem to understand this, either in their own communication style or the way that they interpret others. This can be an instant red flag for someone who needs to be managed tightly.