A woman calls from a seedy part of the city saying she needs treatment and gives insurance information and her address. Two staff members go to pick her up; but she refuses to leave the room. During the conversation she reveals she is a history professor from out of town, divorced with no children and sober for thirty nine years. She demands that we leave, saying she has changed her mind. She becomes increasingly hostile. What should be done?
  1. Leave a card, leave and say a prayer for her safety.
  2. Don’t leave, wait her out, at some point she may give up.
  3. Supply her with booze until she passes out; then take her to the clinic.
  4. Call the police complaining about the noise and the drunken woman that has threatened to do harm. When the police arrive explain the situation, that the woman may harm self or others and suggest the police give the woman the choice of being taking to the precinct and jailed for assessment or to the clinic you represent.
Explanation
Answer: D - Calling the police would be the most appropriate answer to protect the woman and the others she might be in contact with. Sometimes waiting them out works and sometimes does supplying with booze. However, this is not in a safe neighborhood; noise might attract undesirables and the staff’s comfort needs to be considered. It is best to opt for safety. The police may welcome the suggestion.
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Additional Answers

Austin Brei says:

It is not ethical or correct to lie to the police, regardless of the intent or goal.

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