Practice Quiz

CCNS Certified Clinical Nurse Specialist

Category - Adult

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A female adult patient has just spent 10 minutes complaining to the nurse about numerous aspects of her hospitalization. The best initial response by the nurse should be to:
  1. Refocus the conversation on the patient’s anger, frustrations, and fears about her condition
  2. Permit the patient to release feelings and then promptly leave to allow her to regain composure
  3. Explain to the patient that becoming so upset dangerously blocks her need for rest
  4. Try to explain the purpose of different hospital routines to the patient
Explanation
Answer - A - The best initial response by the nurse should be to refocus the conversation on the patient’s anger, frustrations, and fears about her condition. This provides the opportunity for the patient to verbalize the feelings underlying behavior.
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