CompTIA A+ 220-1001/1002 Practice Test

Category - CompTIA ASP

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A customer complains that their mobile device screen is very dim. As the technician, which course of action should you do first?

Check if the screen brightness setting is turned down
Replace the screen
Carefully remove, then replace the backlight
Advise the customer to file a warranty claim

Explanation

Answer: A – As an A+ technician, you should check the obvious first (software in this case). Check if the screen brightness setting is turned down.

If it is a hardware problem, then check/replace the backlight, the screen, or advise the customer to file a warranty claim, if it is eligible.

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