Practice Quiz

Nurse Executive Certification Exam Prep - Question List

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21. You are leading a change relating to a new technology for medical information. Which staff behavior indicates that staff is resistant to this change?
  1. Equilibrium
  2. Indifference
  3. Reemergence
  4. Communicability
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22. What intervention is indicated when frustration levels escalate into anger during the conflict process?
  1. The clarification, or reclarification, of differences in terms of individual priorities and goals
  2. The hiring of an effective moderator to hold work group sessions to resolve the conflict
  3. Autocratic decision making is needed to protect the wellbeing of staff affected with frustration
  4. A law and order approach using policies and procedures as the foundation for conflict resolution
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23. Your mentor immediately plunges you into complex situation without your having any prior similar experiences like this. Which professional development mentorship technique is being used?
  1. Catalyzing
  2. Analyzing
  3. Sowing
  4. Synthesizing
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24. The most common cause of poor problem solving is:
  1. A failure to accurately define the problem.
  2. The lack of any alternatives for action.
  3. Purposeful inaction and a do nothing attitude.
  4. Group resistance to changes.
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25. Which tool is effective for analyzing the steps of a complex process?
  1. Pareto chart
  2. Flow chart
  3. Fishbone diagram
  4. Histogram
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