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101. You are working as a Support Technician in your organization. You want to assist a user who is complaining about an operating system issue. You would need to view and work on her desktop to be able to resolve the issue. Which of these Windows XP utilities should you use?
102. A user calls in and complains that her system is too slow to respond at boot-up. After an initial assessment, you notice that many programs on her computer are configured to start at boot-up. Which utility should you use to disable unwanted programs from starting during boot-up?
103. You have installed a new photo editing application on all Windows XP Professional computers in the graphics department. After the installation, performance on all computers is significantly slowed. In an attempt to resolve the problem, you uninstall the photo editing application and restart the computers. However, performance is still not improved. You want to ensure that you preserve all data and computer settings while returning the computers to previously working condition as quickly as possible. What should you do?
104. You are a Technical Support Representative for a computer sales company. A customer calls you one morning and tells you that he has forgotten his Windows XP logon password. What can he do to login to the system now?
105. A user reports that it takes a long time to boot-up using Windows XP and that there are a lot of icons appearing in the right lower side of the Task Bar. Which of the following tools can be used to minimize startup time?
