Practice Quiz

CompTIA 220-802 Certification Practice Test - Question List

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86. A user calls in and complains that he is not able to play music on his computer. As a technician what should be your first step towards identifying the cause of the problem?
  1. Ask him to try to play any other audio file on his computer.
  2. As him if he is using a headphone or a speaker.
  3. Ask him if he can play the song on any other computer.
  4. Ask him if he is playing the song from his CD or his hard drive.
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87. A technician has installed a new video card and the computer will now only boot into VGA mode. Which of the following may be the cause of the problem?
  1. The incorrect drivers are installed.
  2. There is an operating system incompatibility.
  3. The external monitor is not compatible.
  4. The new card is not DVI compatible.
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88. Your customer complains that the USB port never worked on his XP Home desktop computer with any USB device. You find that the USB port is present, but not working with any USB device. Which of the following could resolve the problem?
  1. Enable USB in the BIOS settings.
  2. Use a USB hub.
  3. Nothing. The OS doesn’t support USB.
  4. Enable USB using Networking applet in the Control Panel.
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89. You installed a new wireless mouse on every computer in the Sales department. You check if every mouse is working correctly and notice that at one of the computers, the pointer is jumping across the screen instead of moving smoothly. What should you do first?
  1. Check if the receiver station is too far from the mouse.
  2. Reboot the computer.
  3. Connect the receiver station to another port on the computer.
  4. Reinstall the drivers.
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90. You’ve upgraded the memory in a computer by adding an additional memory module to the motherboard. After powering the system up, the BIOS doesn’t show any errors, but it also doesn’t show any additional memory in its memory count. What is the next step to troubleshoot the problem?
  1. Run a full memory test from the system diagnostics disk.
  2. Contact the memory module manufacturer’s technical support.
  3. Remove the memory module from the computer and try it in another system.
  4. Reset the memory module.
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