Practice Quiz

CLEP Principles of Management Exam Prep - Question List

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31. The Pareto principle says that
  1. An organization’s commitment to customer service must extend even beyond the point of purchase.
  2. Quality is achieved by prevention, not appraisal.
  3. In organizations, individuals tend to be promoted up to their “level of incompetence.”
  4. 80% of consequences can be attributed to 20% of the causes.
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32. Which of the following was not one of Knowles’s five key assumptions about how adults learn?
  1. The learner’s need to know
  2. The learner’s readiness to learn
  3. The learner’s self-concept
  4. The learner’s willingness to change
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33. Which of the following forms of discrimination is not covered by Title VII of the Civil Rights Act of 1964?
  1. Age
  2. Color
  3. Race
  4. National Origin
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34. Which of the following statements about the Civil Rights Act of 1991 is untrue?
  1. It expanded upon employees’ rights.
  2. It expanded upon employees’ remedies.
  3. It capped damages at $500,000 per employee.
  4. It allowed for jury trials for discrimination cases.
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35. The AFL-CIO is an example of a
  1. National union
  2. Local union
  3. Federation
  4. International labor organization
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