CLEP Principles of Management Exam Prep - Question List

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26. According to studies, approximately 55% of all communication is based on this form of communication:
  1. Paralingual
  2. Nonverbal
  3. Feedback
  4. Active listening
  5. Psycholinguistic
27. What do the letters in the S-T-A-R method of communication stand for?
  1. Standard Target Acquisition Review
  2. Situation, task, action, result
  3. Start, train, act, review
  4. Say it, try it, act on it, review it
  5. They don’t actually stand for anything.
28. What is a material breach?
  1. Major contract violation
  2. Using a material other than what was agreed in the contract
  3. Making a payment a week late
  4. A type of incentive
  5. A form of retainage
29. What is Parkinson’s Law?
  1. If anything can go wrong, it will go wrong.
  2. It always takes longer than you expect, even when you take Parkinson’s Law into account.
  3. Work expands to the time allotted.
  4. 80% of the effects come from 20% of the causes.
30. How did famous management thinker Joseph Juran define quality?
  1. Achieving six sigma
  2. Zero defect manufacturing
  3. Value for cost
  4. Fitness for use
  5. Successful scope verification

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